• Frequently Asked Questions

Frequently Asked Questions

Do you offer scarf Matching Services?
Yes we do. Send in your cotton or material samples and/or photos. We can send you our closest match or a Consignment of colors to choose from at a very affordable rate, including free freight both ways.
 

Do you send scarves out on Consignment?
Yes we can send a Consignment of scarves out for you to choose from, at a very affordable rate, including free freight both ways, if returned within 30 days of purchase.

How long does shipping take?
Gabiano normally offers same-day-dispatch service given that your order is placed before 10:00am Australian Eastern Standard Time. Email us at concierge@gabiano.com.au if your order is urgent, to ensure you aren't disappointed.

I receive your emails, but I can't seem to log in, what do I do?
If this is your first time logging in on the new website, please register as you would for the first time. If you have logged in on the new website and have forgotten your password, email us at concierge@gabiano.com.au and we will reset it for you.

My gift card is valid but I can't get it to apply at the checkout, what do I do?
Firstly please make sure you are entering your gift card without any spaces between any of the numbers. Secondly, if your gift card number has zeros at the start, try entering it without these. If problems still persist you can write in the notes section at the checkout, "Please Apply Gift Card" along with the gift card number and we will apply it before we process payment if we can see that it is still valid.
If you are unsure if your gift card is still valid, or the amount remaining, please contact us at concierge@gabiano.com.au with the gift card number and we can check for you.

I used a gift card to purchase all/some of my order but it looks like the full amount has been taken from my bank account, why is this?
As soon as orders are processed through our system, the bank pends the entire order amount. When we authorize and invoice your order we only authorize the remaining amount after your gift card has been applied. Until the purchase completely settles, your bank will continue to show the pending full amount, however once settled you will see that only the remaining amount after the gift card has been applied is charged to your card. This can take a few days depending on which bank you are with.

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